Legal

Terms of Service

Last updated

These Terms were last updated on May 5, 2026.

Agreement to terms

By accessing or using MAPL Tours Jamaica (mapltours.com), you agree to be bound by these Terms of Service. If you do not agree to these Terms, please do not use the service. We may update these Terms from time to time and your continued use of the platform after changes are posted constitutes acceptance of the revised Terms.

Who we are

MAPL Tours Jamaica sells and operates travel services in Jamaica. We run our own tours, itineraries and airport transfers, and we also list experiences delivered by independent Jamaican creators, hosts and guides. Each experience page identifies who delivers it.

Where an experience is operated by MAPL Tours Jamaica, we are the operator and these Terms apply to us directly. Where it is delivered by an independent creator, we facilitate the booking and payment and the creator delivers the experience. Restaurants, attractions and other third-party venues suggested on the site are not operated by us and are paid for directly by you.

Booking and payment

All prices are shown in USD unless otherwise noted.
Payment is captured at checkout via Stripe. Your card information is processed by Stripe and never stored on our servers.
Your booking confirmation email serves as your receipt and contains your booking reference and all trip details.
By completing checkout you confirm that the traveler details and dates you have provided are accurate.
Bookings close 24 hours before an experience or pickup begins. Anything inside that window must be arranged with us directly and is subject to availability.
Private door-to-door transport is included in every experience booking and is priced per travel day and itemized in your total. You provide the pickup and drop-off locations at checkout, and it is your responsibility to be ready at the agreed place and time.

Cancellations and changes

You may cancel within 48 hours of booking for a refund of the amount you paid, less an administration charge equivalent to 20% of the total amount of fees paid plus taxes (if applicable).
Cancellations are requested from your Profile page and are reviewed by us before any refund is made. Your booking remains confirmed until the request is approved.
Changes to your date or number of guests may be requested within the same 48 hours of booking, by contacting us. Changes are subject to availability and to the creator being able to accommodate them.
Cancellations and changes requested more than 48 hours after booking cannot be accepted, and the booking is non-refundable, except where the creator agrees otherwise.
Once an experience or pickup has begun, the booking has been delivered and is no longer refundable or changeable, even if the 48 hours have not elapsed.
If you do not arrive for your experience, the booking is charged in full.
If a creator cancels your experience, you will receive a full refund and we will help you find an alternative.
If weather or other safety conditions force a cancellation, we will reschedule you at no additional cost, to another date or to an experience of equivalent value. A full refund is given only where no reschedule is possible within your time in Jamaica.

Gift cards

Gift cards are sold in USD, in amounts between $25 and $1,000, and are delivered by email to the recipient address given at purchase.
A gift card is valid for 24 months from the date it is bought. The expiry date is stated in the delivery email sent to the recipient and on the buyer’s receipt. Any balance left after that date is no longer spendable.
A card may be spent across more than one booking until its balance runs out, and may be combined with a card payment where the balance does not cover the whole total.
Gift card purchases are final and non-refundable. Once a card has been issued, the amount paid for it cannot be returned, whether or not the card has been used and whether or not it later expires. The 48-hour cancellation window does not apply to gift card purchases.
Gift cards are not exchangeable for cash and are not reloadable. We do not sell them at a discount to their face value.
Treat the code like cash. Anyone holding it can spend it, with no account and no second check. If a card is sent to the wrong address or the email goes astray, contact us and we will re-send the same code. We cannot, however, restore a balance that someone else has already spent, or reverse a booking made with the code.
Where a booking paid for with a gift card is cancelled and approved for a refund, the refund is returned the way it was paid. Your card payment is refunded first, up to the value of the refund, and whatever is left of the refund is credited back to the gift card balance. In practice this means the administration charge is absorbed by the gift card credit before any of it falls on your card payment.

Your responsibilities

Provide accurate information at booking, including any medical conditions, allergies, or physical limitations relevant to the activity.
Arrive on time and follow all reasonable safety instructions from your creator or guide.
Carry valid travel documents and any insurance required for your activity. We strongly recommend personal travel insurance.
Treat creators, fellow travelers, and the Jamaican communities you visit with respect.
Raise anything to do with your booking with us at contact@mapltours.com rather than with the creator directly. We are your single point of contact before, during and after the trip, and we deal with the creator on your behalf.

Creator responsibilities

Creators on the platform are independent operators who have agreed to MAPL Tours’ quality and safety standards. Creators are responsible for delivering the experience as listed, maintaining required insurance and certifications, and providing appropriate equipment and safety briefings.

Liability

Where MAPL Tours Jamaica operates an experience or transfer, we are responsible for delivering it with reasonable care and skill. Where an experience is delivered by an independent creator, that creator is responsible for its delivery and we act as the booking and payment facilitator.

Travel and outdoor activities carry inherent risk, and participation is at your own risk to the extent the law allows. To the maximum extent permitted by law, our liability for any claim arising from your use of the service is limited to the amount you paid for the specific booking giving rise to the claim. We are not liable for indirect or consequential loss, including missed flights or connections, lost enjoyment, or costs you incur elsewhere. Nothing here operates to exclude any liability that applicable law does not permit us to exclude.

Photography, video and your likeness

We photograph and film our experiences and transfers. By taking part, you agree that MAPL Tours Jamaica may record you and may use those photographs, video, audio and any comments or reviews you give us in our marketing. That includes our website, social media, advertising, printed material and press.

This permission is worldwide, royalty-free and ongoing, and you are not entitled to payment for it. You keep ownership of anything you create yourself; you are granting us a licence to use it, not transferring it. We will not suggest you endorse anything you have not endorsed, and we will not use your full name or contact details in advertising without asking you first.

Intellectual property

All content on mapltours.com, including text, imagery, video, the MAPL Tours name and logo, and the underlying software, is owned by MAPL Tours or licensed to us. You may not copy, reproduce, or commercially exploit any part of the platform without our written permission.

Governing law

These Terms are governed by the laws of Jamaica. Any dispute will be resolved in the courts of Jamaica, except where applicable consumer protection law gives you the right to bring a claim in your home jurisdiction.

Contact

Questions about these Terms? Email contact@mapltours.com.