Help Center

Support

How can we help?

Browse experiences on the homepage or Explore page. Tap "Add to Trip" on any experience, then head to checkout. You'll select your preferred date, number of guests, and complete payment securely through Stripe.

Yes. Every tour is private. Most are priced per vehicle for your party, usually up to 3 or 4 guests, with a per-person rate above that; a few are priced per person. Set your guest count at checkout and the price updates. For larger groups, email us and we'll arrange a second vehicle.

Bookings close 24 hours before an experience or pickup begins, and experience days are counted from midnight in Jamaica, so in practice you need one to two days' notice. Book earlier where you can: in peak season our drivers' days fill up, and the sunset run to Rick's Cafe goes first, especially (December-March).

Changes run on the same window as cancellations: within 48 hours of booking, and before the experience has started. Contact our support team with the date or guest count you need and we'll sort it out with your driver. Once that 48-hour window closes the booking is locked in, the same point at which it stops being refundable.

Still need help?

Support is by email, and a person replies within 24 hours.

Email us

contact@mapltours.com
Send us a message

Response within 24 hours

Quick links